Reference

Privacy Policy for junglee India Accounts

This page explains what we collect when you open an account, use UPI, Paytm, or PhonePe, or contact us from India.

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junglee Privacy Policy for junglee India Accounts
REQUEST CHANNELS

Reach us for privacy requests

If you want a copy of the personal data we hold, a correction, or a removal request where local law permits, contact us through the channel that matches your account.

Email us Write from the address linked to your account and tell us what you want changed, copied, or removed. We use that detail to match the request and reply on the same thread.
In-account form Use the form inside your account if you want a cleaner record of the request. Add the account email, the change you want, and any dates that help us find the record.
Support chat If you cannot reach the email on file, start a chat from the logged-in screen and ask for a privacy request handoff. We will point you to the next step.
STORAGE AND ACCESS

How we handle your data

We separate account details, device logs, payment traces, and support messages so each record has a clear purpose.

Account records

We keep only the details needed to run your account, confirm activity, and answer requests. That usually means contact details, device logs, payment traces, and support messages tied to your profile.

Cookies and device tags

Cookies help us remember your session, keep language choices in place, and spot repeated sign-in errors. Device tags also help us see when a login looks unusual and needs a closer check.

Security checks

We limit record access to staff who need it for account work, support, or audit tasks. When we process a change, the workflow keeps a history so the request can be traced later.

Retention periods

We keep records only for as long as they are needed for the purpose they were collected for, or for any retention period required by law. After that, we delete or de-identify them.

Request changes

You can ask for a copy, correction, or removal of data linked to your account. If the request affects a record we must keep, we will explain what can change and what must stay.

Contact path

Send privacy requests through the email, chat, or form linked to your account so we can verify ownership before acting. If a case needs extra checks, we will tell you what we need next.

Questions about this privacy policy

If you are checking how your data moves through junglee, these questions cover the main points: what we keep, why we keep it, how long it stays, and how you can ask for a copy or correction. We wrote the answers for India accounts and for access from places where local law permits use, so the wording stays plain and practical. For anything outside these points, send a request through support and we will route it through the right check.

We usually keep the contact details you enter, your device and browser signals, and records linked to login and wallet activity. That helps us run the account, check access, and answer your requests.

Cookies help us remember your session, keep your language choice in place, and reduce repeated sign-in checks. Some cookies also help us spot unusual access and protect the account flow.

We keep it only for the period needed to serve the account, settle a request, or meet any retention duty that applies. Once that period ends, we remove it or break the link to you.

Yes. Send the request from the email or number linked to your account, and we will check ownership before changing records. If local law permits removal, we will handle that through the same route.

Records tied to UPI, Paytm, or PhonePe transactions may stay with the account because they help us confirm deposits, withdrawals, and dispute handling. We keep only what we need for those purposes.

Yes. Where local law permits use, the policy applies to your account and data in that region; where a local rule needs a different treatment, we follow the stricter rule for that case.

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